All your questions answered

All your questions answered

Cancellation policy
Standard Cancellation Policy: outwith 14 days prior to the day of arrival there will be no charge. Within 14 days of arrival we reserve the right to charge the full value of the reservation

Car parking
Free onsite car parking for up to 20 cars

Check in and out
Check in 2.00pm 
Check out 11.00am

Hotel business hours
The hotel is open from 8am until 11pm. We do not provide a night porter service. Arrivals are preferred before 11pm as the hotel will be locked after this time. Please contact the hotel reception if you think you may arrive late

Children and families 
A limited number of family rooms are available
Children 18 months and under sleep and eat breakfast free. Children 18 months to 11 years are charged £55 per child per night inclusive of high tea at 6pm and breakfast when sharing a room with two adults. Children aged 12 and over are charged £120 per child per night inclusive of dinner and breakfast when sharing a room with two adults

Cots and high chairs are available free of charge

Currency and credit cards

The hotel accepts payments made by cash (Sterling only), and most major credit/debit cards (Visa, MasterCard, American Express). The hotel is unable to accept personal or travellers cheques

Advance payment may be made by any of the aforementioned methods or by bank transfer. Please contact the hotel finance department for details

Mobile phone network and WiFi 
There is currently no mobile reception for any network at the hotel or surrounding area for approximately 1 mile. Free WiFi is available within the hotel

Accessible information 
The hotel has one step access, and the public areas are all accessible. There are no ground floor bedrooms

Online policy for debit cards
Credit cards are accepted as a form of guarantee and payment online. Unfortunately, debit cards cannot be used online but can be used as payment to settle your bill on departure

Packed and picnic meals
Packed lunches & picnics are available. These need to be ordered a day in advance

Pets 
We allow pets by arrangement in some of rooms, see here, and guide dogs are permitted in the hotel. Dogs are charged at £25.00 per stay

Service charge
Gratuities are at the customers’ discretion

Smoking policy
Knockinaam Lodge is committed to providing its guests and associates with a smoke free environment. All bedrooms, public areas and functions rooms are non smoking

Special diets
The hotel caters for just about any special diet, but advance notice is preferred 

Special occasions

If you’re celebrating one during your stay....we can make it memorable....

Reception are happy to assist with arranging any of the following in advance to make your stay extra special - champagne, chocolates, flowers, celebration cakes etc

Walking & other activities
There are numerous walks from the hotel and so many activities to do. Please contact us before arrival if you need any advice or wish to book an activity